System Reversal

Card Terminal - System Reversal

A system reversal is created when during a transaction the card terminal has failed to connect with the host server or for other reasons. The reasons of why a transaction can fail are depicted in the 2nd column.
The merchant gets a message of a failed transaction. In case we are asked if the transaction was successful, we advise our customers that since there was a Failed transaction message, then the transaction did not succeed.



The failed transaction data is stored in the card terminal’s memory. In order not to charge the card holder for the transaction that failed, the system reversal is sent under specific circumstances and the transaction is canceled. The circumstances under which the system Reversal is sent to Host, are shown below.

When Reversal is sent to host
Immediately After 5 minutes Before next transaction Before report Before transaction list Before logout Before switch account Before reset SAF is deactivated
When Reversal is created NA PAX Prolin
PAX Android
SPOC Android ?
SPOC iOS ?
BluePad Standalone
PAX Prolin
PAX Android
SPOC Android
SPOC iOS
BluePad Standalone
PAX Prolin
PAX Android
SPOC Android
SPOC iOS
SPOC Android
SPOC iOS
SPOC Android
SPOC iOS
PAX Prolin
PAX Android
SPOC Android
SPOC iOS
BluePad Standalone
NA
No response from Host
(= when the Host server is not responding during the transaction)
PAX Prolin
PAX Android
NA NA NA NA NA NA NA
ERP socket closed
(for terminals connected with ERP systems - like Q30)
PAX Prolin
PAX Android
NA NA NA NA NA NA NA
Declined by card
(=when during the transaction there is a decline from the card's chip)
PAX Prolin
PAX Android
SPOC Android
SPOC iOS
BluePad Standalone
NA NA NA NA NA NA NA
SAF is activated NA NA NA NA NA NA PAX Prolin
PAX Prolin
ECR incoming reversal request
(for terminals acting like host and pinpad)
PAX Prolin
PAX Android
NA NA NA NA NA NA NA

index:
in production
in progress
not supported yet

Even though the system reversal is not visible in the terminal’s journal, in CRM we can view it when filtering with the Systemic filter (as shown below). This filter should be used only when investigating System Reversals and not other transaction issues (in that case the No radio button should be selected).

System Reversal

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