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ISV partner program

Allowing Independent Software Vendors and their merchants to easily and efficiently integrate with Viva Wallet's platform.

Overview

Our Independent Software Vendor (ISV) partner program enables you to offer your products to any merchant inside the EEA without the need to expand your operations outside your country. Since Viva Wallet will be collecting the fee from your merchants, there is no need for you to establish a local presence in each country.

Integrate new features, differentiate your business model and grow your business — all with the support of Viva Wallet.

Setup process

You can get set up as a Viva Wallet ISV partner in four simple steps:

Step 1 - Register your interest

Submit this form to express your interest in participating in the ISV partner program.

Using the service means acceptance of our ISV framework agreement

If you are already in touch with our Sales team, please skip this step.

Step 2 - Sign up for a production account

After successful approval of your application:

Step 3 - Sign up for a demo account

1 Required for testing with Tap on Phone app only.

Step 4 - Provide your details

Provide our Sales team with:

How to integrate with Viva Wallet

There are various methods for an ISV partner to integrate with Viva Wallet:

E-commerce

Card present

FAQs

What are the benefits of joining the Viva Wallet ISV program?

Add payment options to your retail or business software, help your customers complete transactions faster and easier, and introduce new features without having to use a third-party payment terminal or software.

Key benefits:

What are the requirements of applying?

ISVs must be able to:

What do I need to provide in order to become an ISV Partner?

You are required to provide Viva Wallet with:

The above information will be shown in Viva Wallet’s ISV Directory under your Partner profile.

Can I set up a different fee per merchant?

Yes, you can set up a different fee per merchant. You can even set up a different fee per transaction of the same merchant.

What if I have merchants using a currency other than mine?

If one of your merchants is in a country with a different currency from the one you have in your Viva Wallet account, we will perform the exchange conversion based on the ECB FX rate of the day that the amount will be credited and charge the money directly to your account.

What happens in case one of my merchant’s transactions is refunded?

If a merchant refunds a transaction to a customer, then the ISV fee that was withheld for this transaction will be reversed.

What will happen if my ISV fee is greater than the total amount of the transaction?

The payment will be declined. So we suggest you run a check to make sure your ISV fee will always be less than the total amount of an individual transaction.

When will I receive the funds from the ISV fees?

You should be expecting to receive your funds within the first 10 working days of the month following the month that the transactions were executed.

Further information

Get Support

If you would like to integrate with Viva Wallet, or if you have any queries about our products and solutions, please see our Get Support page to see how we can help!