Online marketplace

The Viva Wallet online marketplace links product and service information provided by multiple third parties to our payment platform where we process payments under the latest PSD2 guidelines. The key objectives of the PSD2 directive are creating a more integrated European payments market, making payments safer and protecting consumers.

In our online marketplace, consumer transactions are processed by us then delivered and fulfilled by the participating sellers. It is a great solution for merchants who need an easy way to handle fees and commissions from their resellers.

How it works

Our online marketplace comprises four elements:

Under PSD2, Viva Wallet is a payment service institution authorized by sellers to accept payments on their behalf and to make payments. Process flow:

  1. Customer places an order on the marketplace platform. They can purchase items from different sellers and include them in one order.
  2. Customer proceeds to payment which is handled by Viva Wallet and held in escrow.
  3. Authorized marketplace users transfer the respective funds from Viva Wallet escrow account to seller merchant accounts. At the same time, the commission fees are transferred to the marketplace merchant account.

Online Marketplace


  1. Marketplace owner opens a Viva Wallet account to handle commission.
  2. Viva Wallet opens an escrow account with the merchant’s account as a beneficiary for accepting payments from end customers.
  3. Marketplace seller opens a Viva Wallet Account to accept funds from their marketplace sales.
  4. Marketplace owner integrates Viva Wallet Native Checkout v2 so they can accept payments from end customers into the escrow account.

API calls

For transfers from marketplace escrow account to seller account, there is the balance transfer API call. The same call is used to transfer the fee of the marketplace escrow account to marketplace merchant account.

For the actual charge to the marketplace, there is our Create payment order API call with merchantTrns parameter as a reference to relate the payment with specific seller merchants. Also, there is the customerTrns parameter to inform the card holder about the payment made with a description of the marketplace or seller merchant.

See also our Obligations API outlining how to create obligations from escrow accounts.

For information on canceling or refunding a payment, see Cancel transaction.

Ready to go?

Complete and submit an online contact form with a summary of your requirements. Our sales team will review your request and get back to you as soon as possible.