Payment notifications

Accept multiple payment methods, such as international and local card schemes, digital wallets, local payment methods, online banking and direct debit.

Payment notifications allow you to request payment for a specific amount from a customer into your Viva Wallet business account. The customer receives the payment notification in their email inbox. Clicking to pay brings them to a Viva Wallet payment page. After they complete the payment, that’s it – you’re both notified!

On this page:

Getting started

To add a new payment notification:

  1. Visit register and click on Login.
    The Sign in to your account page is displayed.

  2. Enter your mobile number and password and click on the Sign in button.
    The Viva Wallet account landing page is displayed.

  3. Click on the Select button for the account you wish to view.
    Your account dashboard is displayed.

  4. Click on the Request money tab:

    Request money
  5. Click on the New Notification button:

    New notification
    The New Payment Notification page is displayed:

    Payment notification
  6. Complete the mandatory fields:

    • Your reference – to help you identify the payment.
    • Amount – enter amount greater than 30¢/30p.
    • A short description for this payment - note for customer.
    • Customer Name
    • Customer e-mail
    • Source – select ‘Default’ unless you have set up a separate payment source for this payment channel.
  7. Click on the Send Notification button.
    The payment notification will be sent to the customer’s email address. Once they click on the Payment button in the email, the Smart Checkout payment page will open in a browser:

    Smart Checkout payment page

Create a repeat payment

By enabling repeat payments you can charge a customer again in the future without sending them a new notification. In practice, all you have to do is create an initial payment notification with the ‘repeat’ toggle enabled. After the customer has paid this initial payment notification, you are then able to repeat the charge at any time in the future without sending your customer a new notification.

Before you can use this feature you need the customer to consent to future recurring payments. This is your responsibility and needs to occur before you use the Viva Wallet payment notifications facility.

Enable repeat payments

  1. Visit register and click on Login.
    The Sign in to your account page is displayed.

  2. Enter your mobile number and password and click on the Sign in button.
    The Viva Wallet account landing page is displayed.

  3. Click on the Select button for the account you wish to view.
    Your account dashboard is displayed.

  4. Click on the Request money tab:

    Request money
  5. Click on the New Notification button:

    New notification
    The New Payment Notification page is displayed.

  6. Select the Repeat toggle:

    Payment notification

  7. Complete the mandatory fields:

    • Your reference – to help you identify the payment.
    • Amount – enter amount greater than 30¢/30p.
    • A short description for this payment - note for customer.
    • Customer Name
    • Customer e-mail
    • Source – select ‘Default’ unless you have set up a separate payment source for this payment channel.
  8. Click on the Send Notification button.
    The payment notification will be sent to the customer’s email address. Once they click on the Payment button in the email, the Smart Checkout payment page will open in a browser:

    Smart Checkout payment page

Create a new payment from the initial payment

To create a new payment, there are now only two steps:

  1. Once you have received payment, it will show under Sales > Sales transactions in your Viva Wallet account.

  2. Simply click on the Repeat button against the payment:

    Sales transaction