Activate POS Devices

How to activate POS devices.

Activation Process

Viva’s POS Devices can be broken down into three main categories:

  1. Android & iOS – the ‘viva.com | Terminal’ application installed on Android or iOS devices, including Viva terminals and ‘Tap on Phone’
  2. Paydroid – the ‘viva.com | Terminal’ application installed on PAX devices such as the A910, A920, A80 & IM30 terminals
  3. Prolin – Linux-based devices such as the Q30 terminal

Android & iOS

Android & iOS devices can be activated in two ways:

By signing in
  1. On the device, choose option 1 (‘Sign in’):

    Sign in

  2. You will then be taken to a login page, where you can log in to your Viva account:

    Log in

  3. When logged in, you will see the confirmation screen, as shown below:

    Done

  4. You can then complete the setup of your device. Depending on the device, this may include connecting external devices such as card readers, activating MOTO functionality, activating QR code functionality and configuring device permissions

By using a device code
  1. On the device, choose option 2 (‘Activate with a device code’):

    Activate with a device code

  2. The device will then display a 9-digit activation code. To proceed, you will need to do one of the following:

Enter the code within your self-care account:
  1. Log into your Viva self-care account and navigate to Sales > Physical Payments > Card Terminals:

    Activation - 1

  2. Click on the ‘New Card Terminal’ button at the top-right of the screen:

    Activation - 2

  3. You will need to enter the code from your device before clicking ‘Next’:

    Activation - 3

  4. You will then be shown a message, telling you to ‘Finish setting up on your device’:

    Activation - 4

  5. Then, simply confirm the prompt shown on your device to proceed and complete the setup of your device:

    Done

Enter or scan the code within your viva banking app:

You can download the viva banking app from the Google Play Store (for Android) or from the App Store (for iOS)

1. Log into your viva banking app and click on the Preferences tab at the bottom-right:

Activation (Banking App) - 1

2. Click on the ‘Activate a Viva Terminal’ menu option:

Activation (Banking App) - 2

3. You can then manually enter or scan the code from your POS device - the latter option bringing up your camera to allow you to take a photo of the device code:

Activation (Banking App) - 3

Please note: as well as Optical Character Recognition (OCR), this scanning functionality also allows for the scanning of QR codes

4. Once manually entered or scanned, click the ‘Activate Device’ button to proceed

5. You will then see a message to confirm activation is successful:

Activation (Banking App) - 3

6. Lastly, you will be shown an activation prompt on your terminal device. Simply confirm the prompt and proceed to complete the setup of your device:

Done

Paydroid

Paydroid devices can be activated only by using an activation code:

  1. On the device, the Activation screen will display a ‘User Activation Code’ button. Click this and then take a note of the code shown on your device:

    Activation code

  2. To proceed, you will need to do one of the following:

Enter the code within your self-care account:
  1. Log into your Viva self-care account and navigate to Sales > Physical Payments > Card Terminals:

    Activation - 1

  2. Click on the ‘New Card Terminal’ button at the top-right of the screen:

    Activation - 2

  3. You will need to enter the code from your device before clicking ‘Next’:

    Activation - 3

  4. You will then be shown a message, telling you to ‘Finish setting up on your device’:

    Activation - 4

  5. Simply confirm the prompt shown on your device to proceed:

    Activation - confirmation

  6. You can then complete the setup of your device. Depending on the device, this may include connecting external devices such as card readers, activating MOTO functionality, activating QR code functionality and configuring device permissions

Enter or scan the code within your viva banking app:

You can download the viva banking app from the Google Play Store (for Android) or from the App Store (for iOS)

1. Log into your viva banking app and click on the Preferences tab at the bottom-right:

Activation (Banking App) - 1

2. Click on the ‘Activate a Viva Terminal’ menu option:

Activation (Banking App) - 2

3. You can then manually enter or scan the code from your POS device - the latter option bringing up your camera to allow you to take a photo of the device code:

Activation (Banking App) - 3

Please note: as well as Optical Character Recognition (OCR), this scanning functionality also allows for the scanning of QR codes

4. Once manually entered or scanned, click the ‘Activate Device’ button to proceed

5. You will then see a message to confirm activation is successful:

Activation (Banking App) - 3

6. Lastly, you will be shown an activation prompt on your terminal device. Simply confirm the prompt and proceed to complete the setup of your device:

Done

Prolin

Prolin devices can be activated only by using the device’s Serial Number:

  1. You will need to locate the Serial Number of the device. This can normally be found on the bottom of the device and starts with the letters ‘SN’

  2. Once you have located the Serial Number, you can select one of the two following options:

Enter the Serial Number within your self-care account:
  1. Log into your Viva self-care account and navigate to Sales > Physical Payments > Card Terminals:

    Activation - 1

  2. Click on the ‘New Card Terminal’ button at the top-right of the screen:

    Activation - 2

  3. You will need to enter the Serial Number of your POS device before clicking next and completing the remaining screens:

    Activation - 3

Enter the Serial Number within your viva banking app:

You can download the viva banking app from the Google Play Store (for Android) or from the App Store (for iOS). The app icon is as below:

Banking App Icon

  1. Log into your viva banking app and click on the Preferences tab at the bottom-right:

    Activation (Banking App) - 1

  2. Click on the ‘Activate a Viva POS’ menu option:

    Activation (Banking App) - 2

  3. You can then manually enter the Serial Number of your POS device before clicking ‘Activate device’:

    Activation (Banking App) - 3

  4. Finally, you can complete the setup of your POS device

Managing Stores (Sources)

Terminals can be linked to ‘Stores’ (a type of Payment ‘Source’) in order to help organise your terminals across locations. Assigning each terminal to a Store can help you locate and filter transaction information on a per-location basis.

For more information on how user and terminal source assignment relates to payments, please see our Source assignment logic tutorial

The steps to assign a Store to a terminal can be found below:

  1. Activate a POS Device:
    Please see the above section on how to activate a Terminal or ‘viva.com | Terminal’ application

  2. Create a Store:
    Please see our Source for stores page for instructions on how to create a Store. Please also note that if you have more than one wallet (account), you can choose which wallet the Store is linked to

  3. Within your Viva self-care account, navigate to Sales > Physical Payments > Card Terminals:

    Activation - 1

  4. You will see a list of your active terminals. Click on the Edit button for the terminal you wish to amend:

    Add source - 1

  5. You can then use the Select Source dropdown to choose which Store you wish to assign to this terminal, before saving:

    Add source - 2

Get Support

If you would like to integrate with Viva, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!