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Fast Refund and Rebate

Fast refund and rebate features are available on the ‘viva.com | Terminal’ application for Visa, Mastercard, and Maestro cards. These features can be used either in standalone mode or via the inter-app protocol.

👉 Rebate request is used to process a rebate to a Visa, Mastercard, or Maestro card. Some use cases include cardholder rewards, loyalty programs, and offering a rebate/incentive program for reusable items like cups during a concert, etc.
👉 Fast Refund request is used to perform a ‘fast refund’ for a payment made with a Visa, Mastercard, or Maestro card.

Please follow the below steps to use Rebate and Fast Refund in standalone mode.

Fast Refund

  1. On the main screen, press Refund button at the bottom menu:

    Fast Refund 1

  2. Click Refund option and select Fast Refund:
Fast Refund 2 Select Fast Refund

  1. Enter the amount for Fast Refund:

    Fast Refund Enter Amount Fast Refund Complete

  2. Fast Refund is completed succesfully:

    Fast Refund Processing Fast Refund Completed

Rebate functionality

  1. On the main screen, press Refund button at the bottom menu:

    Rebate 1

  2. Click Refund option and select Rebate:
Rebate 2 Select Rebate

  1. Enter the amount for Rebate:

    Rebate Enter Amount Rebate Complete

  2. Rebate is completed succesfully:

    Rebate Processing Rebate Completed

Get Support

If you would like to integrate with Viva Wallet, or if you have any queries about our products and solutions, please see our Contact & Support page to see how we can help!